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It is extremely rare for any of our products to be defective/NON-AUTHENTIC. However, we understand that mistakes happen, so if you have any issue with your package or product we’ll send you a free return label, you just need to:

1. Email us - you can find our contact information in the “contact us” section of our website;

2. Attach a photo or video showing the defect/UA;

3. Provide the email registered at your purchase, your first and last names and the address that you wish to ship it back to us, in case your requested is accepted;


We send you a tracking number at the stage of dispatch to the email address you registered when ordering. Our delivery methods can take up to 14 working days, however in peak times such as Christmas and during lockdowns this can extend some more days. If the item has not arrived after 14 working days or your tracking says it is lost please contact the courier with your tracking number, once you have done this please contact us by any of our channels at "contact us" section and we will liase with the courier to see if it is lost and will send a replacement as soon as we identify if there was any issue with the carrier. You can at this point also request the item be refunded.